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ERIE INDUSTRIAL SUPPLY COMPANY

TEN COMMANDMENTS OF GOOD BUSINESS

 

A CUSTOMER    IS THE MOST IMPORTANT PERSON IN ANY BUSINESS

A CUSTOMER    IS NOT DEPENDENT ON US WE ARE DEPENDENT ON THEM

A CUSTOMER    IS NOT AN INTERRUPTION OF OUR WORK, HE IS THE PURPOSE OF IT

A CUSTOMER    DOES US A FAVOR WHEN THEY CALL, WE ARE NOT DOING THEM A FAVOR BY  SERVING THEM

A CUSTOMER    IS PART OF OUR BUSINESS, NOT AN OUTSIDER

A CUSTOMER    IS NOT A COLD STATISTIC; THEY ARE FLESH‐AND‐BLOOD HUMAN BEINGS WITH  FEELINGS AND EMOTIONS LIKE OUR OWN

A CUSTOMER    IS NOT SOMEONE TO ARGUE OR MATCH WITS WITH

A CUSTOMER    IS A PERSON WHO BRINGS US THEIR WANTS; IT IS OUR JOB TO FILL THOSE WANTS

A CUSTOMER    IS DESERVING OF THE MOST COURTEOUS AND ATTENTIVE TREATMENT WE CAN GIVE THEM

A CUSTOMER    IS THE LIFEBLOOD OF THIS AND EVERY OTHER BUSINESS